General Conditions of Reservations and Cancellations

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Please read the General and Private terms and conditions carefully. These conditions, together with other information provided during the booking, establish the terms and conditions of contract between you and MegaSport.

All reservations made with MegaSport are subject to these Booking Conditions. When paying your deposit you are making an offer to buy our services or vacations, which, if accepted by MegaSport, will result in a binding contract. The payment of your deposit does not constitute our acceptance of your offer. Your deposit will be refunded in full if your offer is declined.

As soon as your holidays are confirmed, MegaSport accepts responsibility for them in accordance with these conditions as an “Organizer” under the travel package, package of the program contracted with the certificate of RNAVT 5683 from Turismo de Portugal.


1. Purpose

1.1 These General Contractual Conditions aim to establish the terms and conditions governing the provision of travel services organized by Megasport Turismo e Eventos Lda. With facilities in the Business and Industrial Zone of Loulé, Area C lot 6E, with RNAVT 5683 and RNAAT 405/2010 (hereinafter referred to as the Agency), in addition to any Special Conditions agreed between the Client and the Agency.
1.2. The terms contained in the Particular Conditions, if any, prevail over the provisions of these General Conditions prevailing over both any additional written stipulations specially agreed between the Client and the Agency.
1.3. The services and products are offered to the Client under the terms and conditions expressed herein.
1.4. When contracting with the Agency, the Client recognizes and accepts all the established terms and conditions.

2. Registration

2.1. Upon registration, the Client must deposit 50% of the price of the trip, paying the remaining 50% up to 30 days before the start of the trip.
2.2. If the registration or reservation for the trip takes place 29 days before or less than the departure date, the total price must be paid at the time of registration, subject to obtaining confirmation by the suppliers of the reservations for the whole services.
2.3. For any change to the enrollment on the trip at the Client's request, the Agency reserves the right to charge a change fee under the terms of Point 3.1. infra.
2 4. Without prejudice to the amount to be paid by the Client for the expenses to be incurred with the reservations necessary to confirm the registration and which will add to the price of the trip, the Client is also obliged to pay all cancellation costs, under the terms of the point 8. of these General Conditions, in case you give up the trip.
2.5. The Agency reserves the right to cancel any registration whose payment has not been made under the conditions mentioned above.

3. Reservations

3.1. For reservations, service fees, changes to reservations and other services, the value in the tables that are in force at each moment will be applied, plus the amounts charged by suppliers, namely, in the case of changes.
3.2. The form referring to the reservation or service request must contain all the elements necessary for processing it.
3.3. The prices referred to in 3.1. are due for each request for reservation, provision of services or supply of goods and products and will be charged to the Client at the time of acceptance of the reservation, request for provision of services or supply of goods and products by the Agency.
3.4 The prices referred to in 3.1. will not be reimbursed to the Client in case of non-use or enjoyment of the service or the object of reservation, as well as for any other reason that is not attributable to the Agency.

4. Price Changes

4.1. The Agency reserves the right, up to 20 days before the date of the trip, to change the price of the trip if this increase is due to changes in the cost of transport or fuel, duties, taxes or charges, or in exchange fluctuations, communicating this fact to the Client.
4.2. The change will be calculated on a proportional basis to the price changes of the factors that influence the same change.
4.3. Failure to accept the increase in the price of travel, under the terms of the law, entitles the Client to the right to cancel his registration under the same terms and conditions as those provided for under the heading Impossibility of Fulfillment.

5. Refunds

Once the trip has started, no refund will be due for services not used by the Client. Failure to provide services foreseen in the travel program for reasons not attributable to the Agency, if replacement with other equivalent services is not possible, gives the Customer the right to be reimbursed for the difference between the price of the services provided and those actually provided, without prejudice of paragraph 12.4 of these General Conditions.

6. Assignment of Registration

6.1. The Client can give up his registration, substituting for another person who fulfills all the conditions required for the trip, provided he informs the Agency in writing, at least 7 days in advance and that the different service providers included in the trip accept the replacement.
6.2. The assignment of registration holds the assignor and the assignee jointly and severally liable for the payment of the price and additional charges arising from the assignment.

7. Airport Fees. VAT Tax

7.1. The payment of airport fees must be made by the Customer when purchasing the trip or, locally, at the airports where it is required, which may vary depending on the destination. In any case, the Agency will inform the Client, when registering for the trip, of the form of payment of these fees.
7.2. The Value Added Tax, applicable to the date of travel, is included in the price of the service.

8. Withdrawals

At any time, the customer may withdraw from the trip / stay by written communication, with the right to refund the amounts paid deducted from the following expenses:
8.1. Management expenses that the Agency has had to obtain the reserves and an amount that may go up to fifteen percent of the price of the services in question;
8.2. Non-refundable cancellation costs by suppliers (hotels, means of transport, guided tours and other services);
8.3. Specific expenses that cannot be reimbursed after being issued.

9. Changes

9.1. If the suppliers of the trip in question allow, whenever a customer, enrolled for a certain trip, wishes to change his enrollment for another trip or for the same departing on a different date, or any other change, he must pay the fee, as amendment expenses. However, when the change takes place 21 days or less in advance of the departure date of the trip, for which the customer is enrolled, or if the service providers do not accept the change, it is subject to the expenses and charges provided under the heading “Withdrawals”.
9.2. For each change of names, dates, type of room, type of bicycle, etc. (except dates), a service fee of € 10.00 will be charged.
9.3. After the trip has started, if requested to change the services contracted for reasons not attributable to the agency (eg expansion of nights,) the prices for tourist services may not correspond to those published in the information that motivated the hiring.

10. Complaints

10.1. They can only be considered if they are presented in writing within a period not exceeding 20 days after the end of the provision of services.
10.2. They can only be accepted as long as they have been reported to the service providers (hotels, guides, local agents, etc.) during the course of the trip or stay, requiring from them the respective documents proving the occurrence.
10.3. Failure to deliver the participation and the referred documents in a timely manner causes the Agency to be released from liability.
10.4. In the event of a claim for non-performance of the contracted services, the client may also issue the deposit provided for under the terms of the legislation in force, and must submit the respective claim to Turismo de Portugal I.P within 20 working days after the end of the trip.

11. Changes

11.1. Whenever there are justified reasons that justify it, the Agency may change the conditions contained in the Program, namely the order of journeys, the departure times or replace any of the accommodations provided with others of a similar category and location.
11.2. If unforeseen circumstances force the trip to be suspended, the Customer will always be entitled to a refund of the amounts paid.

12. Impossibility of Compliance

12.1. If due to facts not attributable to the Agency, the Agency is unable to fulfill any essential service included in the travel program, the Customer is entitled to withdraw from the trip, being immediately refunded of all amounts paid, or, alternatively, to accept a change services and possible price variation.
12.2. If the referred facts not attributable to the Agency determine the cancellation of the trip, the Client may choose to participate in another trip accepting an amendment to the contract concluded and any variation in price.
12.3. If the proposed replacement travel is for a lower price, the Customer will be refunded the respective difference.
12.4. No refund is due for services that, although made available to the Client, the Client has chosen not to use.

13. Cancellations of the Program by the Agency

The agency reserves the right to cancel the package if the number of participants is less than the minimum required. In these cases, the Client will be informed in writing at least 8 days in advance, and the Agency will be released from any responsibility for cancellation.

14. Special Conditions for Children

Given the diversity of conditions applied to children, depending on the age, the service provider and the travel dates, it is recommended to always question the special conditions that may exist that, in view of each specific situation, will be the subject of adequate information.

15. Documentation

15.1 The client must have all his personal or family documentation in good order (identity card, authorization for minors, passports, visas, vaccination certificate and others that may be required. The personal card is not a valid document to cross the Portuguese borders). The Agency declines any responsibility for refusing to grant visas or not allowing the client to enter a foreign country; in these cases, the conditions established for the cancellation of the trip apply, and any and all costs that such situation entails are still the client's account.
15.2. Customers who are foreign nationals must have the necessary documentation (passport, visa, residence permit, etc.) to travel or transit within the European Union depending on their nationality. For trips totally or partially outside the European Union, visas or other special documentation may be required. Always consult the Embassy or Consulate of the destination countries of your trip.
15.3. In no case will the Agency be responsible, directly or indirectly, for refusing to grant visas or for not allowing the client to enter any country.

16. Dietary Regimes

16.1. BB (Bed and Breakfast) - Breakfast only;
16.2. HB (Half Board) - includes breakfast and dinner. Drinks are not included;
16.3. FB (Full Board) - includes breakfast, lunch and dinner. Drinks are not included;
16.4. AI (All Inclusive) - includes breakfast, lunch, dinner, snacks and drinks such as water, juices and wine. Inclusions may be more comprehensive or restricted depending on the destination and the hotel chain.
You must confirm with the Agency the inclusions of the All Inclusive regime regarding your reservation.
16.5. Any specific order from the Customer regarding meals is always subject to confirmation from the supplier and may involve the payment of a supplement.
16.6. In trips organized on a half-board or full-board basis, meals that coincide with flight hours, transportation to and from the airport, or waiting for air connections are not included.

17. Arrival and departure times

17.1. The arrival and departure times in each city are indicated at the time of the respective country and according to the schedules of the transport companies, so they are subject to change.
17.2. For trips that include road transport, the hours indicated are approximate.
17.3. The delays resulting from technical or other reasons related to the means of transport, with the transport companies or due to natural causes are protected.

18. Accommodation and Hours

18.1 The group, classification and denomination of the accommodation are determined by the Host Country / State. The list of hotels and apartments in the program is indicative, as well as their category. With regard to accommodation, the following particular rules apply: - Apartments: It is the Client's full and entire responsibility to inform the number of people (adults and children) who will occupy the apartment. In the event that more people are present than those booked, those responsible for accommodation may refuse entry. - Hotels: Prices shown are per person and are based on double occupancy. Not all hotels have a triple room, so an extra bed is placed in a double room, which may not be of the same quality and comfort. When it comes to rooms equipped with two large or double beds, it is considered that, in most cases, the triple consists only of these two beds.
18.2. Opening hours: As an indicative rule, rooms can usually be used from 2 pm on the day of arrival and must be left free before 12 pm on the day of departure. In apartments, check-in is usually at 5 pm on the day of arrival, and they must be free before 10 am on the day of departure. The delivery of the keys is usually done during the normal opening hours of the offices, at the reception, at a location to be indicated by the Agency.

19. Responsibility

The Agency's liability, arising from the assumed obligations, is guaranteed by civil liability insurance at Companhia de Seguros Fidelidade, with policy number RC63345920, in the amount of Eur: 75,000 €. and personal accidents with policy nº AG50019230, in the amount of Eur: 21,844 €

20. Means of Payment

The Client may pay for the services by bank transfer, credit or debit card or others, as long as previously agreed with the Agency.

21. Jurisdiction and Applicable Law

These Terms and Conditions, as well as any relationship between Megasport Turismo E Eventos Lda. And the User, will be governed by the laws of Portugal, both parties are subject to the jurisdiction of the Portuguese Courts for any matter resulting from the existence, content and / or interpretation these general terms and conditions or any relationship between MegaSport Turismo E Eventos Lda. and the User.


By making the reservation you are guaranteeing and declaring that you have the authority to accept the terms of these booking conditions. The contract will exist as soon as the confirmation invoice is issued. This contract is made under the terms of these reservation conditions, which are governed by Portuguese law, and under the exclusive jurisdiction of the Portuguese courts.


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